Can I assist you?

Over the last few months I have been supporting the MOSS installation of an Internet facing site that I had been creating for a client over the last 6 months or so. With the support comes finding issues in code, performance, and other areas. One of these areas could be classified as interesting things about the SharePoint code itself.

I have been on the phone twice with Microsoft support for various issues and both times the tech has asked the same questions about the MOSS installation and any error messages that I had encountered. Then they usually ask me to install SPSReports from the CodePlex site, http://www.codeplex.com/spsreport. This tool gathers information from all of the system logs, the SharePoint logs, the registry, 12 hive, and various other areas. It compiles it into a CAB file that you can send to Microsoft so they can replicate your MOSS configuration on their end and figure out what the issue is.

If you plan on doing any customizations at all on MOSS or WSS then you may want to have this program installed on your development server, so when the time comes you are prepared to bundle up the file and send it to Microsoft.

The next few posts will be some of the many issues I have run across over the last couple months with MOSS.